Privacy Policy

This Privacy Policy explains how MUGBABY (“we,” “us,” or “our”) collects, stores, uses, and protects personal information when you visit our website at mugbaby.com (the “Site”), submit an inquiry, request a quote, or otherwise interact with us about our custom drinkware OEM/ODM services.

This policy applies to all visitors, potential customers, and business partners who access our Site or communicate with us through forms, email, or other channels. It does not apply to third-party websites linked from our Site.

By using our Site or providing your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Site and refrain from submitting your personal data.

We collect personal information through the following methods:

• Direct submissions: When you complete our inquiry form, request a quote, subscribe to updates, or contact us via email.
• Automated collection: When you browse our Site, we may automatically collect technical data such as IP address, browser type, and pages visited through cookies and similar technologies.
• Business interactions: When you communicate with us through phone calls, video meetings, or messaging platforms regarding potential projects.
• Third-party referrals: When a business partner or existing customer refers you to us, we may receive basic contact information with your consent.

We process personal data under the following legal bases, in accordance with applicable data protection regulations including the GDPR and similar laws:

• Consent: When you voluntarily submit your information through our contact forms or sign up for communications.
• Contractual necessity: When processing is required to prepare a quotation, create a sample, or fulfill a production agreement you have entered into with us.
• Legitimate interest: When processing is necessary to improve our services, maintain website security, or respond to business inquiries within reasonable expectations.
• Legal obligation: When we are required to retain or disclose information to comply with applicable laws, tax regulations, or legal proceedings.

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic patterns, and understand how visitors interact with our content.

Types of cookies we use:

• Essential cookies: Required for the basic functionality of the Site, such as remembering your session.
• Analytics cookies: Help us understand which pages are most visited, how users navigate, and where improvements are needed.
• Preference cookies: Remember choices you make to provide a more personalized experience.

You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and usability of our Site. For detailed information about managing cookies, please visit your browser’s help documentation.

We do not sell your personal information to third parties. We only share data with trusted service providers and partners when necessary to deliver our services, including:

• Manufacturing partners: When we need to coordinate production, printing, or packaging for your project, we share only the specifications required to complete the work.
• Logistics providers: To arrange sample delivery or product shipments, we share your shipping address and contact details.
• IT service providers: Companies that host our website, manage our email systems, or provide analytics services under strict confidentiality agreements.
• Legal authorities: When required by law, court order, or regulatory request, we may disclose information to comply with legal obligations.

All third-party processors are bound by contractual obligations to protect your data and may only use it for the specific purpose for which it was shared.

As a global OEM/ODM manufacturer, your information may be transferred to and processed in countries other than your own, including our production facilities and partners in China.

When we transfer personal data across borders, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Strict internal data handling policies and confidentiality agreements.
• Limiting access to personal data on a need-to-know basis.

By submitting your information, you acknowledge that your data may be processed internationally for the purposes described in this policy.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

After the retention period expires, your data will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our Site.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security reviews of our systems and data handling procedures.
• Staff training on data protection principles and confidentiality obligations.
• Secure storage for physical and digital records containing personal information.

While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your information.

Our website and services are directed at business professionals and are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information without parental consent, please contact us immediately. We will take steps to remove such data from our records and terminate any associated accounts.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you through a prominent notice on our Site.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes acceptance of the revised policy.